Visitor Services Agent

A nonprofit with a mission to inspire and educate people to join with them in the active support and conservation of wildlife and wild places, is seeking to hire a Full-time Visitor Services Agent to join its team to be responsible for exciting, engaging, and entertaining guests in a way that promotes a positive experience.  This position requires a flexible schedule to include weekends, holidays, and special events.

Responsibilities:

  • Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors and demonstrate the highest standards of internal and external customer service
  • Provide guests with information on all aspects of the experience such as exhibits, on-ground activities (including times and locations), routes, construction, shuttles, train, and membership information
  • Provide guest control, including challenging situations
  • Use a campus wide radio system to communicate information
  • Assist with transporting guests safely to and from designated locations throughout assigned shift
  • Maintain cleanliness at work locations
  • Ensure guest safety at all times
  • Load and unload responsibilities associated with shuttle
  • Load and unload responsibilities associated with amusement rides
  • Assist with completing daily preventative maintenance on all rides, shuttle, and train
  • Monitor and validate memberships of guests at the entrance
  • Perform other duties as assigned
  • Adhere to all policies and procedures

Requirements:

  • Friendly and outgoing
  • Possess a positive and patient attitude
  • Possess excellent verbal communication skills
  • Adaptability- Willingness to work until the last guest has left grounds each scheduled day
  • Minors (14 to 17 years of age) may be considered for employment by the Human Resources Department; However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the company
  • Must be able to stand and remain active for an eight hour shift
  • Must be able to walk large areas as needed
  • Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions
  • Ability to work a flexible schedule to include weekends, holidays, and special events
  • Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects
  • Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc.

Pay:  DOE

Benefits: Benefit package included.

Schedule:  Full-time; Various shifts; Must be able to work a flexible schedule to include weekends, holidays, and special events. 

Zip code: 21217

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