Teller-Westminster-FT

A bank which provides banking, insurance, investments, mortgage, and commercial financial services through 980 branches, 2,100 ATMs, and a variety of online and mobile services is seeking to hire a Teller for a branch location in Westminster. Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.

Primary Responsibilities:

  • Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
  • Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
  • Accurately balance and process customer transactions efficiently following Bank Policy.
  • Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunity and provide introduction to appropriate banking partner.
  • Complete branch-related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the Bank brand.
  • Maintain Bank’s internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Requirements:

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Proven verbal communication skills; Proven interpersonal skills; Proven ability to demonstrated exceptional customer service; Well-organized; Proven time management skills; Proven prioritization skills.
  • Proficient with internet user-level technology
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face to face work environment.

Preferred:

  • Bilingual based on branch needs.

Pay:  DOE; $19.00 – $28.34/hour

Schedule: Full-time

Benefits: Comprehensive benefit package.  

Zip Code: 21157

Job ID: #66051TW

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