A local, online counseling organization — is seeking a Tech Representative.
The Tech Representative is responsible for ensuring that therapist and students are able to successfully connect virtually via zoom. This role will require effective communications to therapist, students, and their families to ensure the understanding and use of technical systems.
The ideal candidate is an energetic and flexible professional who enjoys working with people and technology.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Contact families of students to offer them the opportunity to perform a test run of Zoom.
Meet with students or their families via Zoom to verify that their Zoom is functioning properly.
Meet with new Therapists via Zoom to verify that their hardware and software are set up properly.
Meet with students and therapists via Zoom to assist them with technical issues they are experiencing.
Prepare assessments form packets and other items for mailing to students and therapists.
Other related duties
This position is majority remote. Must be able to work from the office when needed for an office-based task.
Demonstrated ability to use computer technology consistent with duties and responsibilities
Interpersonal communication skills
Attention to detail
A quick learner and a good problem solver
written and verbal communication skills.
Excellent organizational and time management skills.
Proven history of collaborating and building relationships.
Must be able to function in a multi-task environment, as part of a team and individually.
Temporary status 11/1/2021 through 2/1/2022 with the possibility of extension