Senior Manager of Workforce & Youth Development Services-HYBRID-FT

A non-profit supporting person with disabilities in Anne Arundel County, Maryland, is seeking a Full-time Senior Manager of Workforce & Youth Development Services to join its team. The Sr. Manager is responsible for the coordination of all services provided in the Workforce Development department, as well as supporting company’s expansion into youth services. The Sr. Manager is responsible for overseeing all current employment and pre-employment services funded through the Developmental Disabilities Administration (DDA) and the Division of Rehabilitation Services (DORS), and is expected to ensure consistency, compliance, and quality. The Sr. Manager will work closely with the VP of Strategy & Quality Enhancement to explore and pursue service expansion with the goal of developing programs to meet currently unmet needs, diversifying funding, and increasing overall community impact.

Essential Duties:

  • Interview, hire, train and supervise the Manager of Workforce Development and the workforce development team.
  • Ensure that staff are providing services that meet the specific needs and goals of participants as outlined in Person-Centered Plans (PCP) and Individual Plans for Employment (IPE).
  • Develop meaningful programming/modules designed to teach work readiness and other employment-related hard and soft skills to youth and adults with various types of disabilities.
  • Assist with the developing and coordinating of training for workforce development staff, ensuring that all training requirements are met, and in addition to providing trainings to further staff’s professional development and implementation of industry best practices.
  • Maintain ongoing communication with funders and referral sources, keeping open lines of communication around satisfaction levels, expectations, challenges, etc.
  • Remain abreast of participant progress, and provide professional development, counseling, and support to assist the workforce development team in maximizing job placements and retention.
  • Closely monitor DORS referrals, status, and service authorizations to ensure efficiencies on behalf of company as well as DORS; ensure the accurate maintenance of a DORS referral/status tracking spreadsheet and inform VP of any cases that need additional attention.
  • Work closely with VP to develop and monitor the workforce development departmental budget, with a goal of meeting or exceeding all revenue projections.
  • Work collaboratively with other departments to identify participants who may benefit from employment services, and subsequently assist with opening DORS cases and other necessary steps.
  • Ensure timely completion of monthly billing and mandated reports for all funding sources (DORS, DDA, relevant grants, etc.).
  • Ensure complete and accurate participant program files, both hard copy and ICM database (as applicable).
  • Explore opportunities, propose ideas, and assist in the development and implementation of new programs and services for youth and adults with disabilities.
  • In accordance with strategic plan, strive to expand services related to transitioning youth, youth with autism, and other populations identified among those in the greatest need.
  • Participate as an active member of Management Team.
  • Ensure compliance with all COMAR, MDH, OHCQ, DDA, DORS, and company policies.
  • Research emerging trends in workforce development and remain abreast of specific needs of the local labor market.
  • Professionally represent company in the local chambers of commerce, at industry specific meetings, and in the broader community.
  • Support company in expansion efforts to include diversifying funding and programmatic offerings.
  • Develop professional and effective working relationships with key stakeholders such as Coordinators of Community Services (CCSs), businesses, DORS and DDA representatives, clients, and families/caregivers.


  • Minimum of 5 years of experience working with people with disabilities, plus at least 3 years of supervisory experience.
  • Master’s Degree in Special Education, Rehabilitation Counseling, Human Services, Psychology, Counseling, or another closely related field required.
  • Experience with employment services for youth and/or adults with disabilities.
  • Strong administrative skills, including professional written and oral communication.
  • Valid Driver’s license, no more than 3 points on driving record and daily access to a reliable vehicle.
  • Proficient in Microsoft Office and a broad understanding of (or ability to learn about) assistive technology and workplace accommodations.
  • Knowledge of DDA and/or DORS services and regulatory requirements strongly preferred.

Additional Requirements:

  • Required to complete the Association of Community Rehabilitation Educators training on Customized employment and pass the Certified Employment Services Professional (CESP) exam and maintain CESP certification.
    • This is required by the DDA; therefore, the ability to serve in this position is contingent on receiving and maintaining this certification.

Pay:  DOE

Benefits:  Comprehensive Benefit package, including fully paid medical health insurance for employee, matching 403b, and 22 days of PTO to start.

Schedule:   Full-time; Hybrid

Zip code: 21108

Job ID: #64163SM

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