Security Officer

A nonprofit with a mission to inspire and educate people to join with them in the active support and conservation of wildlife and wild places, is seeking to hire a Full-time Security Officer to join its team. The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customers and enforcing all policies.


  • Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors and demonstrate the highest standards of internal and external customer service
  • Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot
  • Respond to all requests for first aid, CRP, and/ or AED from guests or employees
  • Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner
  • Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations
  • Respond to all alarms as dispatched
  • Respond to lost child situations
  • Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports
  • Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted
  • Responsible for maintaining records of employee or guest related incidents including after hours calls
  • Responsible for providing guest control, including challenging situations
  • Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate
  • Practice good safety awareness and ensure guest safety at all times
  • Perform other related duties as assigned by management
  • Ensure all company policy and procedures are followed
  • Adhere to all policies and procedures
  • Responsible for communicating effectively with staff and the public regarding standard operating procedures
  • Work closely with contracted temporary services and staff to ensure adherence to all policies and procedures
  • Write and investigate required shift and accident reports on employees, guests, and shift activities
  • Submit written reports, without exception, of all incidents and activities occurring on property and in the immediate perimeter area (includes parking lot)
  • Monitor radios to ensure effective communication
  • Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information
  • Attend meetings and represent the company on various committees
  • Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees, guests, volunteers, etc.


  • Friendly and outgoing; Possess a positive and patient attitude; Possess excellent verbal communication skills
  • High school diploma or equivalent
  • Two years of security related experience
  • Good working knowledge of security operations in a business environment
  • Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word
  • Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association
  • Valid driver’s license
  • Must be able to stand and remain active for an eight hour shift; Must be capable to stand or walk for long periods of time (approximately 100% of their shift); Must be able to travel or walk large areas as needed; Ability to patrol and monitor 125 acres on foot in all weather conditions; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime; Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects; Exposure to Zoonotic diseases and risk of animal attack
  • Must be able to operate a variety of machines and equipment including computer, copier, fax, scanner, telephone, two-way radio, golf carts, and vehicles

Pay:  DOE

Benefits: Benefit package included.

Schedule:  Full-time; Day Shift; Must be able to work a flexible schedule to include weekends, holidays, and special events; Ability to work all shifts and schedules including overtime

Zip code: 21217

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