A nonprofit that generates economic benefits for the region by marketing Baltimore as an engaging cultural destination for visitors, an ideal destination for meetings and conventions, and as an advocate for the local tourism community.  that generates economic benefits for the region by , is seeking a Seasonal Part-time Visitor Information Specialist to assist in the successful operation of Visitor Center. Information Specialists welcome and service visitor and group information and retail needs and play a valuable role in the destination experience.

Responsibilities:

• Greet visitors in a friendly and professional manner.
• Effectively identify visitors’ interests to make appropriate recommendations and suggestions; Equally promote company partners as well as Baltimore activities to all customers.
• Stay up to date with general Baltimore information, company partner information, city events and other promotions to provide visitors with the best information to enhance their experience in Baltimore.
• Effectively navigate company’s website and conduct general internet searches to find information.
• Assist in managing the up-to-date information that coworkers and volunteers use in their day-to-day interaction and promotions.
• Communicate with company partners on a regular basis to determine hours of operation, ticket prices, etc.
• Promote and sell retail items; Effectively operate company’s computer systems, inventory systems, retail registers, etc.
• Count and maintain individual cash drawer at beginning and end of shift; Deliver cash receipts and credit card media to the on-duty supervisor for cash reconciliation and bank transaction preparation.
• Keep brochure racks stocked, assist with brochure inventory management and re[1]orders.
• Assist with collecting visitor survey information as needed.
• Assist with tidying up main floor, desk areas and restrooms as needed.
• Comply with company policies and procedures.

Requirements:

• Flexible work schedule with the ability to work a minimum of 5-hour increments, up to 20 hours per week based on availability.
• Demonstrated experience working in customer service within a team environment.
• Team player with a positive attitude and willingness to learn.
• Excellent communication and customer service skills working with visitors and team members.
• Basic computer proficiency with ability to use the internet as an informational resource effectively.
• Ability to learn inventory and retail sales systems as needed.
• Knowledge of Baltimore and the hospitality industry a plus.
• Dependability and professionalism are a must.

Pay: DOE

Schedule: Part-time; Weekends and Tuesdays; Must have ability to work up to 20 hours/week.

Zip code: 21201

Job ID: #11640CVIS