One of the nation’s top 100 public universities, located north of Baltimore, is seeking a Full-time Program Coordinator to work with the Associate Director, Client Services, and the Manager Faculty/Staff Support to coordinate and communicate recurring projects and programs that fall within the Office of Technology Services’ (OTS) Client Services portfolio. They are typically university-wide in scope, involve extensive collaboration and coordination with other university departments plus external organizations, have complex and interrelated dependencies, and resources, inventory, and asset management responsibilities. Outreach is an important part of the job, both within the university as well as regionally, and occasionally statewide.

Responsibilities:

• Work with the Associate Director, Client Services and Manager of Faculty/Staff Support grow current and future programs, such as the Computer LifeCycle Management program including EduCycle Computer Reconditioning Program and the Computer Trade-Up Program.
• Work with the department to define and evolve program mission and goals that continually support the strategic direction of the university.
• Supervise all aspects of operations, space, student employees, interns, volunteers, activities, and events.
• Create and audit policies and procedures for compliance and updates to ensure consistency, accuracy of work, tracking of key metrics, data security, individual safety, and required background checks.
• Manage, assets, inventory, and audit equipment, tools, and new technology.
• Coordinate, plan, and oversee campus-wide upgrades that require communications, updates, upgrades, or restrictions that could impact our clients and/or their access to information or operation of computers or devices across campus, e.g., Operating System upgrades, audit compliance, resolutions, mobile device management, etc.
• Work with department supervisors to load balance work and coordinate staff resources.
• Monitor and audit progress, alert stakeholders of issues or delays, and work with the department to resolve issues or adjust the plan.
• Provide routine status updates and conduct a lesson learned at the end of each upgrade.
• Work with the Manager of Programs and Computer LifeCycle Management to collaborate with colleges and departments across campus, Maryland public schools, libraries, colleges, and universities to formulate beneficial programs and issue resolutions.
• Assist with resources and presentations for faculty and staff about the technology programs, resources, tools, and services available to them.
• Help to maintain partnerships with schools and other community partners through the EduCycle Outreach and Advancement Council.
• Assist with the development and execution an annual outreach, engagement, and communications.
• Visit current and past program clients to assess performance, conduct photo shoots, and gather feedback.
• Assist with the development of goals and a plan of action for internships that allows for exploration and experiences within or outside of our department.
• Train and conduct solo skills for student employees and long-term interns.
• Work with supervisors and management to determine training and professional development needs and coordinate/plan in-service events throughout the year.
• Work with the Campus Technology Coalition (CTC) group to determine training or professional development need; invite this group to all in-service events.
• Reach out to external experts, peer institutions, vendors, etc. to conduct training.
• Conduct post training surveys to learn how well the training was and feedback on how to improve it.

Qualifications:

• Bachelor’s degree and three years of work experience.
• Equivalent years of work experience may be substituted for the education requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Technical certifications, such as A+.
• Higher education experience.
• Some experience working with community partners.
• Some experience with auditing, inventory, and asset management work.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Pay: Competitive Salary

Schedule: Full-time; Hybrid- Telework will be available for this position up to two days per week following the completion of 90 days of service in good standing.

Benefits:  Benefit package included.

Zip code: 21252

Job ID: #10794PC