An American healthcare company, which provides advanced health care from pharmacy services and health plans to health and wellness, is seeking a Full-time Operations Manager to work at one of their locations in Baltimore County. The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to company through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions:
Management
- Lead others and work effectively with store crews
- Supervise, assign, and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with actions plans for operational and service improvement
Customer Service
- Assist customers with their questions, problems, and complaints
- Promote customer service culture (greet, offer help, and thank)
Requirements:
- Deductive reasoning ability, advanced analytical skills, and computer skills
- Advanced communication skills, leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
- High School diploma or equivalent preferred but not required
Preferred Qualifications
- Experience as a retail manager or supervisor
Pay: DOE; $17.00-$25.50/hour
Schedule: Full-time
Benefits: Benefit package included.
Zip code: 21212
Job ID: #62605OM
