An orthopaedics practice who prides themselves for “continuing a long tradition of providing excellent surgical and non-surgical orthopaedic care to patients in the Baltimore metropolitan region” is looking for Medical Office Receptionists in three of their locations. Under the direction/supervision of the Front Office Manager/Director and physicians, performs a variety of patient registration, scheduling, collections, and insurance verification duties. Professional demeanor is paramount with multi-tasking necessary to complete the many aspects of this job.

Key Responsibilities:

• Contributes to the achievement of excellence in health care to fulfill the mission of the unit.
• Exhibits strong customer service skills in daily interaction with the public, patients, staff, therapists, and physicians in the performance of job duties.
• Greet patients and customers in a courteous and friendly manner.
• Schedule patients according to physician schedules.
• Verify all patient demographic and insurance information – correct as necessary.
• Communicates effectively, professionally, and compassionately with patients, physicians, therapist, and their staff, as well as individuals from hospitals, pharmacies, laboratories, insurance companies, and professional associations, etc.
• Collect patient balances, co-pays, co-insurance, and fees following OrthoMD procedures for cash control.
• Obtain appropriate documents, forms, copies of physician scripts and/or orders and scan all information into the EMR.
• Obtain referrals, check to assure complete and valid information, document in computer.
• Monitor accuracy of records and assists of same, as required. Assures that information provided to patients and co-workers are as accurate and current as possible.
• Keeps patient informed of all delays in schedules.
• Utilize computer software programs, as needed, to communicate and understand patient needs (i.e. scheduling, EMR, etc.).
• Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures.
• Participates in department’s Performance Improvement activities.
• Participates in staff development and educational activities.
• Participates in orientation programs.
• Participates in data collection.
• Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
• Understands and adheres to policies and procedures.
• All other duties as assigned.

Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Candidate must have highest level of confidentiality, be able to multi-task, and be detail oriented.
• Position entails prolonged sitting and typing with extensive computer and telephone use.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting is limited.
  • Minimum High School Diploma or GED required.
  • Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of the position.
  • Candidate should have one (1) year of full-time college credits and one (1) year of medical office experience.
  • Above average typing skills needed, plus an ability to work independently, excellent communications skills, organizational skills and flexibility are required.
  • Years of experience can be substituted for education on a year for year basis.

Salary Range:  $15-$25 per hour

Schedule: Full-time

Benefits: Medical, HSA / FSA, Dental, Vision, Life and AD&D Transamerica, Disability, Employee Assistance, Legal Plan/ID Theft Legal Resources, and 401 K. All full-time employees working at least 30 hours per week are eligible for benefits. As a new hire, benefits are available on the first day of the month following 30 days of employment.

Zip codes: 21209, 21117, 21093

Job ID: #69166MOR