Manager of Social Services

A dynamic, community driven, non-profit organization

is seeking a Manager of Social Services.


The Manager of Social Services primary role is to conduct comprehensive intake assessments, research available social services within Howard County, and refer clients to appropriate support organizations. This role also serves as a key liaison to local synagogues, organizations, and community members. In addition, the Manager of Social Services is responsible for building relationships with a network of clergy, volunteers, and community members to help proactively identify as-risk individuals who can benefit from support services.


The Manager of Social Services responsibilities include:

  • Conduct comprehensive intake assessments to assist in identifying client needs and appropriate referral resources including county resources, state resources, and other Jewish communal resources
  • Research and identify providers of social support services in Howard County, the state of Maryland, or other locations for the purpose of referring clients to these services
  • Refer clients to appropriate community medical, emotional, economic, and social support organizations and advocate for them to obtain needed services
  • Monitor a dedicated hotline that those seeking support and direction call when they seek emergency assistance
  • Vet individuals to assure that requests for emergency financial assistance are justified and based on demonstrable needs
  • Work sensitively with those in need and provide them with care and support through their times of emotional/situational need
  • Build relationships with a network of clergy, volunteers, and community members to help proactively identify at-risk individuals who could benefit from social support services
  • Maintain accurate electronic intake and documentation of service provision in accordance with HIPAA laws and Maryland SW license, and provide regular reports of number of clients served, referrals made, and financial assistance provided
  • Coordinate the efforts of JFHC’s Volunteer Corps (FedTovConnections) in conjunction with the program co-facilitators and pool of volunteers to carry out its mission and goals
  • Liaise with local synagogues, organizations, and community members to identify unmet social support service needs within Howard County’s Jewish community
  • Coordinate and plan support groups and other educational programs through a Jewish lens for various demographics and issues
  • Leverage the assistance of partner organizations, volunteer professionals, student interns, and existing local agencies to efficiently implement support groups and other educational programs
    • Oversee recruitment and registration for support groups and other educational programs
    • Work with other Federation staff to integrate the work of the Social Support Service programs with the rest of the organization’s programs and initiatives
    • Be the lead staff for appropriate committees
    • Other Duties as assigned by the Executive Director


  • A Social Worker licensed in MD who is skilled at helping individuals and families navigate difficult financial and psychosocial situations
  • An effective communicator who is adept at collecting and reporting metrics to demonstrate the impact of the services they provide and programs they facilitate
  • A community builder who has experience working with older adults and program development
  • A team player who can work both independently and collaboratively with colleagues, volunteers, clergy, and other community members
  • A professional with a minimum of 3 years of experience in the social services field
  • A professional who is comfortable using basic computer software (Word, Excel, PowerPoint, Teams, Zoom) and has previously used digital documentation programs for client records
  • A person with knowledge of Jewish culture, values, and customs, and familiarity with the Howard County Jewish community
  • A person committed to helping the Jewish community of Howard County address the Social Support Service needs of its population as efficiently as possible


Pay: $60-70,000 annual

Benefits: Comprehensive Benefits Package

Schedule: Full time

Job ID 11162 MSS

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