IT Support Analyst-REMOTE-FT

One of the nation’s leading privately held hotel investment and third-party management companies is seeking a Full-time IT Support Analyst to join its team that is responsible for delivering IT Security, Network and Support Services to the organization. This position will be a key role in scaling the IT environment to keep pace with the organization’s growth. This hands-on role requires exceptional customer service via phone, email or in person.


  • Provides support for assigned IT projects
  • Interacts with third party resources used to provide services to the organization
  • Provides remote Helpdesk support, specializing in challenging issues. Responds quickly and effectively to requests
  • Participates in updated IT processes and testing
  • Works to become a subject expert in an assigned category
  • Provides rotating on-call 24×7 support.
  • Follows up with customers, provides feedback and sees problems through to resolution.
  • Supports Acquisitions & Divestitures as needed.
  • Performs any other job-related duties as assigned.


  • Minimum of five years IT support, network operations, or security services.
  • Hospitality system experience preferred.
  • Demonstrated understanding of networking and security tools
  • Must be able to convey information and ideas clearly
  • Occasional travel may be required (up to 10%).

Pay: $43,808-60,000/year

Benefits:  Benefit package included.

Schedule:  Full-time

Zip code: Remote

Job ID: #65446ITSA

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