Front Desk Receptionist-FT

A small neurology practice, located in Greenspring Station in Lutherville, Marland, and part of the Johns Hopkins Health System, that focuses on providing premier care to patients in local communities, is seeking a Front Desk Receptionist with strong interpersonal and organizational skills to join its team.

Responsibilities:

Appointment scheduling:

  • Answers phone calls
  • Confirms the diagnosis/symptom is appropriate for the neurologist and is not due to an accident or work-related injury.
  • Confirms health insurance plan is accepted by Physician Group.
  • Schedules new patient, follow up patient and EMG appointments using EPIC Book It and EPIC Registration Navigators software.
  • Acquires or confirms patient demographics. Reviews appointment details with the patient: appointment date, arrival time, directions, parking, my chart account access, and communication, etc.
  • Sends out appropriate registration paperwork by mail or refers patient to Doctor’s website to download and complete forms prior to first appointment.
  • Coordinates with patient and/or referring physician to send all relevant medical records in advance of appointment. Scans records into EPIC prior to the appointment.
  • Contacts by phone patients who have not confirmed their appointments two days prior to their appointment date.

Check in and check out:

  • Prior to appointment, obtain insurance referrals, if required
  • Confirms patient’s birthdate and address.
  • Completes travel/infectious disease screening questions.
  • Completes any outstanding registration questions.
  • Completes MSPQ for Medicare, if applicable
  • Verifies RTE insurance eligibility.
  • Collects and scans patient’s photo ID and insurance cards.
  • Obtains patient signature for Outpatient Agreement form.
  • Obtains referrals, if required by insurance plans. Scans into EPIC media
  • Collects copays and posts patient payments (e-check or credit card)
  • Schedules follow up visit.
  • Faxes any referrals to facilities with necessary records.

Phone:

  • Answers incoming calls
  • Routinely checks voice mail and returns calls promptly.
  • Documents inbound/outbound phone messages between patients and Doctor

Medical records release:

  • Sends medical records to requestors, such as attorneys and insurance companies, using the HIM/ROI protocol on EPIC.
  • Submits invoice to requestor and records payments in EPIC.

Prescriptions:

  • Sends prescription renewal requests to Doctor.
  • Assists with insurance prior authorizations for non-formulary medications.

Other:

  • Sorts and scans faxes
  • Sorts mail
  • Reconciles credit card machine at the end of the business day.
  • Generates daily payment journal at the end of the day and submits the form to Office Manager
  • Faxes, mails, or electronically transmits reports to referring physicians.
  • Returns completed and signed forms requested by patient such as disability, family medical leave, workers compensation, medical assistance application, MVA, etc. Scans all completed forms into EPIC.
  • Various other office related duties as necessary

Qualifications:

  • Diploma/Certificate/GED
  • At least one year of related experience required.
  • At least one year of receptionist experience in a medical field preferred
  • Training and experience with EPIC electronic medical software preferred.

Pay:  DOE

Schedule: Full-time; Monday through Friday, 8:30am – 5:00 pm

Benefits: Comprehensive benefit package.  

Zip Code: 21093

Job ID: #67507FDR

Interested in this job? Become a client to learn more.

Scroll to Top