Front Desk Agent

A Towson hotel is seeking a Front Desk Agent.

Applicants should have prior hospitality industry experience, along with computer experience.

Must be flexible with scheduling. Applicant must have a friendly and cheerful persona with a positive attitude, excellent people skills and an energetic personality.

Responsibilities include but not limited to:

Prior lightspeed systems experience

Advise guests of all hotel services, features and accommodations

Familiar with property, departments, hours of operation and services of the hotel

Know and understand guest needs and expectations; Handle guest complaints

Check in and out guests in a knowledgeable, proficient, expeditious manner; Accurately handle walk-in guests; Properly assign rooms based on room locations, rate, and guaranteed or requested room types

Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms

Answer phones using proper hotel greeting and etiquette; Route telephone calls

Collect payment for all charges; maintain cash draw; process credit cards and direct billing; Be knowledgeable of hotel credit.

Answer basic Front Office related questions

Basic knowledge of how to operate all Front Desk equipment; Ability to solve basic equipment problems and/or who to contact for resolution

Receive and deliver clear and professional messages in the computer and offer assistance with voice mail

Properly accept, handle and deliver guest mail, packages and faxes in a timely fashion

Confirm, record and deliver wake-up calls (using manual sheets and switchboard)

Have daily knowledge of groups in-house, banquet events and local current events

Assist guests with Safe Deposit Boxes

Know all hotel specific emergency procedures

Pay:  $15-16/hr.

Benefits: Yes

Schedule: Full time.


Job ID # 65871 DA








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