Electronic Health Records System Support Specialist-REMOTE POSITION

A network of intensive outpatient (IOP) addiction treatment centers in Maryland, Pennsylvania, northern Virginia, and Washington, DC, is seeking to hire a Full-time Electronic Health Records System Support Specialist to work remotely for its Burtonsville, MD location. The Electronic Health Records System Support Specialist will assist with the implementation and ongoing maintenance of the company’s electronic health record system. Serve as a liaison between company and its external IT help desk vendor. Provide technical support as needed for other software company utilizes, such as Zoom and Office 365.


  • Participate in implementation meetings with company’s chosen EHR partner
  • Work closely with EHR Vendor’s implementation specialists to assure company is meeting all implementation goals
  • Attend all required trainings provided by vendor to become proficient in the implementation, modification and maintenance of Credible EHR
  • Administer and maintain other software platforms, as needed, such as Zoom or Office 365
  • Respond to and resolve all help desk tickets related to the EHR within the established IT Response and Resolution timeframes
  • Train users in use of the EHR and other software platforms as needed
  • Serve as liaison for external IT vendors an provide onsite troubleshooting support, as needed
  • Assign and maintain user login credentials as needed
  • Perform asset and records management


  • 3+ years previous working experience in IT support, database administration, or related position
  • EHR administration experience is preferred
  • Previous experience working in a help desk environment is a plus
  • Knowledge of a variety of IT systems, databases and applications
  • Strong communication, presentation and interpersonal skills
  • Strong attention to detail
  • Any additional IT related certifications may be an advantage

Pay: DOE

Benefits:  Benefit package included.

Schedule:  Full-time; Remote; Day Shift

Zip code: 20866

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