Customer Success Manager-REMOTE-FT

An All-in-one Remote Worker Provisioning Company that helps companies setup, manage, maintain and retrieve all the physical equipment remote workers need to do great work at home, is seeking to hire a Full-time Customer Success Manager to join its team. Senior members of the Customer Success team are responsible for managing and growing our largest client accounts. You are committed to winning, making customers happy and identifying and taking advantage of the untapped growth potential within our customer base.

Responsibilities:

  • Establish consultative and trusted relationships with clients
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into existing client base
  • Transition new clients into the company seamlessly and create consistent process across all clients
  • Develop best practices and process strategies that can be shared across the team
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage company to meet their operational goals
  • Conduct quarterly business reviews and check in points with key clients
  • Elicit client feedback on product to then act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern

Requirements:

  • BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience
  • 5-7 years of customer relationship management experience, preferably in SaaS
  • Track record of success in managing, retaining and growing revenue across a broad book of client accounts
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing world class client presentations/QBR leadership
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful

Pay: Competitive salary and bonus plus equity

Benefits: Benefit package included

Schedule: Full-time; Remote

Zip code: 10038

Job ID: -#64753CSM

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