Customer Service/Inside Sales

A grower and wholesaler of landscape perennial plants, (located in Glen Arm, MD) is seeking Customer Service, Inside Sales Representatives.

Qualifications

  • Strong PC knowledge to include proficiency with MS Word and Excel.
  • Ability to work well independently and in a team.
  • Perform work in an open work area which during seasons of high call volume can be filled with background noise or distraction.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to handle customer related issues which involve researching, investigating, determining appropriate resolutions.
  • Competency in Spanish and Horticulture experience would be looked upon favorably.
  • Multitasking and ability to work with large volumes of electronic information (i.e. emails, spreadsheets, etc.
  • Exceptional organizational skills, interpersonal and follow-up skills in a fast paced, ever changing environment.

 

Job Summary

          * Provide support to customers regarding product selection, placement of orders, order confirmation, order changes and pricing information in a reliable and timely manner.

  • Perform order tracking and investigative work involving plant tags, freight, and backordered plant material with necessary follow-up to customers and other interested parties.
  • Establish and maintain a positive and professional relationship with all customers, colleagues and supporting personnel.
  • Make outbound sales and customer outreach calls. Identify upselling and/or cross selling opportunities with customers to help reach corporate goals.
  • Gather information and enter claims to resolve customer problems.
  • Monitor and take follow-up action in a timely manner. Conduct outgoing notification calls to customers on order changes as needed.

 

  • Salary: commensurate with experience
  • Health Benefits: Yes
  • Schedule:   Full time, hours vary

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