Coordinator of People-Centered Services-HYBRID-FT

A nonprofit organization which supports youth and adults with disabilities to experience full inclusion in their communities as they learn, work, and pursue their paths to personal success is seeking a Full-time Coordinator of Person-Centered Services to join its team in a hybrid capacity to provide case coordination and advocacy for individuals with disabilities supported by company who are not actively participating in current services. This position will help individuals and families navigate the “pathway” to services and becomes a critical member of an individual’s Person-Centered Planning Team. This coordinator, person-centered services will have extensive knowledge of OBI’s funding and referral sources (i.e., DDA, DORS, CCS’s, schools, etc.), regulations and will establish and maintain excellent professional relationships with all stakeholders.


  • Provide case coordination services to the participants in OBI programing by ensuring meaningful programing and the highest quality of care and support through the person-centered planning (PCP) process.
  • Work collaboratively with Coordinators of Community Services (CCSs) to facilitate timely Person-Centered Planning (PCP) meetings.
  • Work with each participant and their team to discuss and establish person-centered goals to be included in the Provider Implementation Plan (PIP).
  • Maintain close communication with OBI direct support professionals to assist with program planning and monitor the implementation and progress toward PCP goals.
  • Develop and submit Cost Details, Detailed Service Authorization Tools (DSAT), and PIPs to request and secure appropriate DDA funding for each individual participant.
  • Monitor participant documentation within company’s online database platform for accuracy, quality, and to remain up-to-date on each participant’s progress.
  • Involve company’s Workforce Development team immediately whenever a participant is interested in employment services.
  • Involve company’s Manager, Personal Supports immediately whenever a participant is interested in Personal Supports services from company.
  • Complete the attendance process in PCIS2 and enters the DDA attendance into PCIS2 for assigned participants.
  • Review and approve required documentation on time, including but not limited to OBI’s online database platform service logs.
  • Review PCP’s on LTSS for accuracy and provide feedback to CCS and/or Director of Person-Centered Services regarding any necessary changes that need to be made before services can be accepted.
  • Review and authorize services for participants in LTSS.
  • Assure Behavior Plan compliance by assisting the Behavior Specialist.
  • When requesting/advocating for individual services, provide DDA and/or the CCS with relevant and substantial back-up documentation and data to justify the request.
  • Train staff appropriately for each participant on caseload that requires specific training and maintain required documentation that the training occurred; Example:  Specialized protocols for feeding or toileting, documented in the PCP.
  • Maintain accurate and complete records for each participant as instructed in Twinsis.
  • Follow all DDA and company regulations when investigating, monitoring, and reporting incidents.
  • Assist the Director of Quality Assurance assure agency compliance.
  • Provide back-up transportation as needed for participants.
  • Provide Direct Care as needed for participants.
  • Communicate with families/caregivers, and CCSs on a regular basis, beings sure to communicate any changes or important information with the entire team.
  • Attend regular departmental meetings.
  • Intervene in crisis situations to assist participants in resolving time-sensitive issues; as well as ensuring the appropriate services are received.
  • Establish relationships with other appropriate community nonprofits and service providers, to collaborate and share resources.
  • Maintain up-to-date knowledge of DDA funding, service definition and regulations.
  • Maintain compliance with all company, DDA, OHCQ, and DORS policies and regulations at all times.


  • Minimum of 1 year of successful experience working with individuals who have disabilities, providing case coordination/case management, or serving in a quality assurance or compliance capacity.
  • High school diploma or equivalent required; Bachelor’s degree in a related field preferred.
  • Excellent written and oral communication skills.
  • Highly organized and demonstrated ability to work well independently and as part of a team 
  • Valid Driver’s license (no more than 3 points) and 3+ years driving experience.   
  • Ability to perform and meet job and physical requirements.
  • Proficient in Microsoft Office and a broad understanding of (or ability to learn about) technology that supports community development and person-centeredness and/or virtual service delivery, including apps such as Zoom and Google Voice.

Physical Requirements:

  • Lifting/transferring approximately 50 to 100 pounds (usually with assistance).
  • Pushing/pulling (i.e. wheelchair) 100 pounds.
  • Frequent standing; walking; sitting; squatting; bending; reaching; fine motor skills.

Pay:  45K

Benefits:  Comprehensive Benefit package, including fully paid medical health insurance for employee, matching 403b, and 22 days of PTO to start).

Schedule:   Full-time; Hybrid position

Zip code: 21108

Job ID: #64163CPCS

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