Classroom & Computer Lab Technologies Coordinator-REMOTE POSITION

One of the nation’s top 100 public universities, located north of Baltimore, is seeking a Classroom & Computer Lab Technologies Coordinator for the Office of Technology Services (OTS). This position provides first-level support to faculty with technology issues, serves as consultants for faculty and colleges to adopt tools and software, promotes best practices in technology-enhanced learning and teaching, collaborates with others to provide individual and group workshops and consulting sessions for students and faculty in supported technologies and software, and evangelize available resources to enable faculty to maximize student success.

Responsibilities:

  • Develop and manage constituent relationships with the academic leadership, faculty, and staff in the college to which they are assigned
  • Execute a communication and promotion plan to ensure students in your assigned college are aware of the “technology tools for success” available to them (hardware, software, services)
  • Provide support for classroom problems and urgent issues, answer first-level telephone calls from faculty, respond to email or chat requests for information and assistance
  • Train, mentor, and oversee students who are part of the Student Employee Technology Corps so that they can assist with in-class problems
  • Ensure consistent reliability and proper functioning of classroom technology
  • Demonstrate and train faculty and students on how to use the classroom technology
  • Provide ongoing support to faculty to ensure technology integration and adoption
  • Increase the use of existing and available software and technologies, like Panopto, WebEx, Adobe Creative Suite, LanSchool, and Blackboard and Blackboard Collaborate, wireless projection, collaboration software, and others among students and faculty
  • Work with the college to develop and maintain the technology plan and help the college propose and design concepts for existing and new spaces that facilitate collaborative, experiential, and active learning, bringing together others from OTS, non-academic departments, and vendors when needed, to properly plan for implementation of designs

Requirements:

  • Bachelor’s degree and two years of related experience
  • Excellent oral and written communications, especially writing end-user documentation, instructions, and procedures
  • Ability to develop and conduct one-on-one and group training
  • Ability to work productively and exert tactful, collegial influence at levels ranging from deans to IT coordinators working in colleges and departments
  • Ability to manage a large number of tasks, prioritize, and see them through to closure. Highly attentive to detail. Will need an understanding of audiovisual technologies
  • Ability to break down a problem and structure a solution. Experienced with organizing, building or using task, time, or issue tracking systems to assist with time and project management
  • Must be able to produce professional-quality reports and other documents
  • Ability to lift or move equipment such as computers, audiovisual components, etc.
  • Requires extensive walking to visit campus classrooms and other locations
  • This position will require occasional nights and possibly weekends during peak periods

Preferred Requirements:

  • Experience with a wide range of instructional technologies, including lecture capture, Office 365, and Google-Suite
  • Ability to troubleshoot and resolve problems with computers and audiovisual components
  • Prior experience promoting constituent relationships and working in a higher education environment

Pay: Competitive salary

Schedule: Full-time

Benefits:  Benefit package included.

Zip code: 21252

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