One of the nation’s leading privately held hotel investment and third-party management companies is seeking an Excel-savvy and organized person to join our Corporate Banquets and Catering team as a Full-time Centralized Reservations Coordinator to provide support to assigned hotels with group builds and set up, input of rooming lists as well other miscellaneous transient needs that might vary by hotel. These tasks range from setting up new rates in brand systems/PMS, auditing rates in OTAs, hotel closure relocation needs and any potentially time-consuming take repetitive task. The role also assists with commission processing and support to cover for Revenue Leaders in their absence. The reservations team is also trained to assist with implementation of base strategies and run all revenue management related reports.

Responsibilities:

• Provide reservations and revenue management support as assigned.
• Build and monitor group masters, cutoff dates, and group cancellations, releasing any unused rooms at the determined time.
• Process and handle group or contract rooming lists and miscellaneous reservations requests by inputting data into the reservations system.
• Read, retrieve, communicate, and verify information including confirmation number to requests. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Perform a variety of transient tasks as assigned including but not limited to building of rates in brand systems and PMS, commission processing, website audits, relocation, and reservations transfers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules of a remote employee and be available to work on a regular basis.
• Must meet quarterly balance sheet score standards as provided by supervisor.
• Perform any other job-related duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience with 1+ year of hotel background preferred.
• Brand experience with Marriott, Hilton or Opera/Windsurfer reservations preferred
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to sit for extended periods with or without reasonable accommodation.
• Ability to input data at a minimum of 40 WPM on a computer keyboard with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Pay: DOE; $22.00/hour

Benefits:  Benefit package included.

Schedule:  Full-time

Zip code: Remote

Job ID: #65446CRC