Call Center Representatives-REMOTE-FT

A full-service staffing company is assisting an education financial services client in Hunt Valley with hiring Call Center Representatives, contract to hire positions. The Call Center Representatives will be handling phone inquiries for college programs throughout the United States.

Essential Duties:

  • Answer calls and respond to emails.
  • Handle customer inquiries both over the phone and by email.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Enter new customer information into system.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures.

Qualifications:

  • At least one year of call center experience along with basic math and grammar skills are required.
  • Must have basic computer skills to include Microsoft Word along with a Typing speed of at least 40 wpm.
  • Must be able to work from 8:00 am-5:00 pm, 9:00 am-6:00 pm or 10:00 am-7:00 pm with a 1-hour nonpaid lunch Monday through Friday.
  • All work during the four-week training is conducted on site in Hunt Valley, MD.  After successful completion of training, work can be performed remotely based on performance.
  • Must be able to pass a background check, basic credit check and drug test.

Pay: $15.50/hour.

Benefits:  Benefit package included.

Schedule:  Full-time; Contract to hire; Remote based on performance after successfully trained; Must be able to work from 8:00 am-5:00 pm, 9:00 am-6:00 pm or 10:00 am-7:00 pm with a 1-hour nonpaid lunch Monday through Friday.

Zip code: Hunt Valley

Job ID: #18128CSR

 

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