A full-service staffing company is assisting an education services client in Hunt Valley with hiring Full-time Call Center Representatives, contract to hire (remote after mandatory on-site training in Hunt Valley). The Call Center Representatives will be handling phone inquiries for college programs throughout the United States.

Responsibilities:

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into system.
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.

Qualifications:

• At least one year of customer service experience along with basic math and grammar skills are required.
• Must have basic computer skills to include Microsoft Word along with a Typing speed of at least 40 wpm.
• Must be able to work from 8:00 am-5:00 pm with a 1-hour nonpaid lunch Monday through Friday.
• All work during the two-to-four-week training is conducted on site in Hunt Valley, MD.  After successful completion of training, work can be performed remotely based on performance.
• Must be able to pass a background check and drug test.

Pay: $15.50/hour

Benefits:  Benefit package included.

Schedule:  Full-time; Contract to hire position; Remote after successful on-site training is complete.

Zip code: 21031

Job ID: #18128CCR